An Evaluation of Performance and Competition in Customer Services on Twitter-Reference-Cited by-同舟云学术

An Evaluation of Performance and Competition in Customer Services on Twitter

Published:2018 Issue: Volume: Page:
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Container-title:Companion of the The Web Conference 2018 on The Web Conference 2018 - WWW '18
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Author:

Albishry Nabeel¹,Crick Tom²,Tryfonas Theo¹,Fagade Tesleem¹

Affiliation:

1. University of Bristol, Bristol, United Kingdom

2. Swansea University, Swansea, United Kingdom

Publisher

ACM Press

Reference28 articles.

1. Haifa Al-Hussaini and Hmood Al-Dossari. 2017. A Lexicon-based Approach to Build Service Provider Reputation from Arabic Tweets in Twitter. International Journal of Advanced Computer Science and Applications, Vol. 8, 4 (2017).

2. Nabeel Albishry, Tom Crick, and Theo Tryfonas. 2017. “Come Together!”: Interactions of Language Networks and Multilingual Communities on Twitter. Computational Collective Intelligence. LNCS, Vol. Vol. 10449. Springer.

3. Mathieu Bastian, Sebastien Heymann, and Mathieu Jacomy. 2009. Gephi: An Open Source Software for Exploring and Manipulating Networks Proceedings of International AAAI Conference on Weblogs and Social Media (ICWSM). 361--362.

4. Benjamin Blamey, Tom Crick, and Giles Oatley. 2012. R U :-) or :-( Character- vs. Word-Gram Feature Selection for Sentiment Classification of OSN Corpora. Research and Development in Intelligent Systems XXIX. Springer, 207--212.

5. Benjamin Blamey, Tom Crick, and Giles Oatley. 2013. `The First Day of Summer': Parsing Temporal Expressions with Distributed Semantics. Research and Development in Intelligent Systems XXX. Springer, 389--402.

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