1. Technical support dialog systems
2. Rodrigo Bavaresco , Diórgenes Silveira , Eduardo Reis , Jorge Barbosa , Rodrigo Righi , Cristiano Costa , Rodolfo Antunes , Marcio Gomes , Clauter Gatti , Mariangela Vanzin , Saint Clair Junior , Elton Silva , and Carlos Moreira . 2020. Conversational Agents in Business: A Systematic Literature Review and Future Research Directions. Computer Science Review 36 (May 2020 ), 100239. https://doi.org/10.1016/j.cosrev.2020.100239 10.1016/j.cosrev.2020.100239 Rodrigo Bavaresco, Diórgenes Silveira, Eduardo Reis, Jorge Barbosa, Rodrigo Righi, Cristiano Costa, Rodolfo Antunes, Marcio Gomes, Clauter Gatti, Mariangela Vanzin, Saint Clair Junior, Elton Silva, and Carlos Moreira. 2020. Conversational Agents in Business: A Systematic Literature Review and Future Research Directions. Computer Science Review 36 (May 2020), 100239. https://doi.org/10.1016/j.cosrev.2020.100239
3. Abbas Mehrabi Boshrabadi and Reza Biria . 2014. The efficacy of multimodal vs. print-based texts for teaching reading comprehension skills to iranian high school third graders. 5 (Jan . 2014 ), 17. Abbas Mehrabi Boshrabadi and Reza Biria. 2014. The efficacy of multimodal vs. print-based texts for teaching reading comprehension skills to iranian high school third graders. 5 (Jan. 2014), 17.
4. Pietro Crovari , Sara Pidó , Franca Garzotto , and Stefano Ceri . 2021. Show, Don’t Tell . Reflections on the Design of Multi-modal Conversational Interfaces . In Chatbot Research and Design(Lecture Notes in Computer Science), Asbjørn Følstad, Theo Araujo, Symeon Papadopoulos, Effie L.-C . Law, Ewa Luger, Morten Goodwin, and Petter Bae Brandtzaeg (Eds.). Springer International Publishing , Cham , 64–77. https://doi.org/10.1007/978-3-030-68288-0_5 10.1007/978-3-030-68288-0_5 Pietro Crovari, Sara Pidó, Franca Garzotto, and Stefano Ceri. 2021. Show, Don’t Tell. Reflections on the Design of Multi-modal Conversational Interfaces. In Chatbot Research and Design(Lecture Notes in Computer Science), Asbjørn Følstad, Theo Araujo, Symeon Papadopoulos, Effie L.-C. Law, Ewa Luger, Morten Goodwin, and Petter Bae Brandtzaeg (Eds.). Springer International Publishing, Cham, 64–77. https://doi.org/10.1007/978-3-030-68288-0_5
5. Decision-theoretic troubleshooting