What academic research tells us about service-Reference-Cited by-同舟云学术

What academic research tells us about service

Published:2006-07 Issue:7 Volume:49 Page:49-54
ISSN:0001-0782
Container-title:Communications of the ACM
language:en
Short-container-title:Commun. ACM

Author:

Rust Roland T.¹,Miu Carol¹

Affiliation:

1. University of Maryland, College Park, MD

Abstract

A computing-driven revolution is under way in the global economy guided by the principle that every business must become a service business in order to survive.

Publisher

Association for Computing Machinery (ACM)

Subject

General Computer Science

Link

https://dl.acm.org/doi/pdf/10.1145/1139922.1139948

Reference115 articles.

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2. Postindustrial technology policy

3. Alter S. The Work System Method: People Process and Technology (2006). Unpublished manuscript available by request to author; www.stevenalter.com.]] Alter S. The Work System Method: People Process and Technology (2006). Unpublished manuscript available by request to author; www.stevenalter.com.]]

4. Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services

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