Simulating User Satisfaction for the Evaluation of Task-oriented Dialogue Systems

Author:

Sun Weiwei1,Zhang Shuo2,Balog Krisztian3,Ren Zhaochun1,Ren Pengjie1,Chen Zhumin1,de Rijke Maarten4

Affiliation:

1. Shandong University, Qingdao, China

2. Bloomberg, London, United Kingdom

3. University of Stavanger, Stavanger, Norway

4. University of Amsterdam & Ahold Delhaize Research, Amsterdam, Netherlands

Funder

National Key R&D Program of China

Key Scientific and Technological Innovation Program of Shandong Province

Natural Science Foundation of China

Tencent WeChat Rhino-Bird Focused Research Program

Publisher

ACM

Cited by 23 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. Rethinking the Evaluation of Dialogue Systems: Effects of User Feedback on Crowdworkers and LLMs;Proceedings of the 47th International ACM SIGIR Conference on Research and Development in Information Retrieval;2024-07-10

2. Analysing Utterances in LLM-Based User Simulation for Conversational Search;ACM Transactions on Intelligent Systems and Technology;2024-05-17

3. Let the LLMs Talk: Simulating Human-to-Human Conversational QA via Zero-Shot LLM-to-LLM Interactions;Proceedings of the 17th ACM International Conference on Web Search and Data Mining;2024-03-04

4. Modelling conversational agent with empathy mechanism;Cognitive Systems Research;2024-03

5. User Simulation for Evaluating Information Access Systems;Foundations and Trends® in Information Retrieval;2024

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