Usability testing and trust analysis of a mental health and wellbeing chatbot-Reference-Cited by-同舟云学术

Usability testing and trust analysis of a mental health and wellbeing chatbot

Published:2022-10-04 Issue: Volume: Page:
ISSN:
Container-title:33rd European Conference on Cognitive Ergonomics
language:
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Author:

Boyd Kyle¹,Potts Courtney²,Bond Raymond²,Mulvenna Maurice²,Broderick Thomas³,Burns Con³,Bickerdike Andrea³,Mctear Mike²,Kostenius Catrine⁴,Vakaloudis Alex⁵,Dhanapala Indika⁵,Ennis Edel⁶,Booth Fred²

Affiliation:

1. School of Art, Ulster University, United Kingdom

2. School of Computing, Ulster University, United Kingdom

3. Department of Sport, Leisure and Childhood Studies, Munster Technological University, Ireland

4. Department of Health Sciences, Luleå University of Technology, Sweden

5. Nimbus Research Centre, Munster Technological University, Ireland

6. School of Psychology, Ulster University, United Kingdom

Funder

Interreg-NPA

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3552327.3552348

Reference30 articles.

1. Perceptions and Opinions of Patients about Mental Health Chatbots;Abd-Alrazaq A.;Scoping Review. J Med Internet Res,2021

2. Chatbots: History, technology, and applications

3. The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents

4. John Brooke . 1996 . SUS: A ’Quick and Dirty ’ Usability Scale | john Brooke | Taylor & Fran . https://www.taylorfrancis.com/chapters/edit/10.1201/9781498710411-35/sus-quick-dirty-usability-scale-john-brooke. John Brooke. 1996. SUS: A ’Quick and Dirty’ Usability Scale | john Brooke | Taylor & Fran. https://www.taylorfrancis.com/chapters/edit/10.1201/9781498710411-35/sus-quick-dirty-usability-scale-john-brooke.

5. Gillian Cameron , David Cameron , Gavin Megaw , Raymond Bond , Maurice Mulvenna , Siobhan O’Neill , Cherie Armour , and Michael McTear . 2019. Assessing the Usability of a Chatbot for Mental Health Care . In Internet Science, Svetlana S Bodrunova, Olessia Koltsova, Asbjørn Følstad, Harry Halpin, Polina Kolozaridi, Leonid Yuldashev, Anna Smoliarova, and Heiko Niedermayer (Eds.). Springer International Publishing , Cham , 121–132. Gillian Cameron, David Cameron, Gavin Megaw, Raymond Bond, Maurice Mulvenna, Siobhan O’Neill, Cherie Armour, and Michael McTear. 2019. Assessing the Usability of a Chatbot for Mental Health Care. In Internet Science, Svetlana S Bodrunova, Olessia Koltsova, Asbjørn Følstad, Harry Halpin, Polina Kolozaridi, Leonid Yuldashev, Anna Smoliarova, and Heiko Niedermayer (Eds.). Springer International Publishing, Cham, 121–132.

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