Augmented Reality Aided Analysis of Customer Satisfaction based on Taste-Induced Facial Expression Recognition Using Affdex Software Developer's Kit-Reference-Cited by-同舟云学术

Augmented Reality Aided Analysis of Customer Satisfaction based on Taste-Induced Facial Expression Recognition Using Affdex Software Developer's Kit

Published:2019 Issue: Volume: Page:
ISSN:
Container-title:Proceedings of the 2019 9th International Conference on Biomedical Engineering and Technology - ICBET' 19
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Author:

Balbin Jessie R.¹,Paglinawan Charmaine C.¹,de Castro Mary Josanne A.¹,Llamas Jared Kobe C.¹,Medina Mikka Ellah T.¹,Pangilinan John Jomel O.¹,Valiente Flordeliza L.¹

Affiliation:

1. School of Electrical, Electronics and Computer Engineering, Mapua University, Intramuros, Manila, Philippines

Publisher

ACM Press

Reference7 articles.

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2. J. N. Sheth, P. Atul and G. Shainesh, Customer Relationship Management: Emerging Concepts, Tools, and Applications, New Dehli: Mc Graw Hill India, 2017.

3. N. Kamaruddin, A. W. A. Rahman and A. N. R. Shah, "Measuring Customer Satisfaction through Speech Using Valence-Arousal Approach," in 2016 6th International Conference on Information and Communication Technology for The Muslim World (ICT4M), Jakarta, 2016.

4. L. Li, "Study on the interactive relationship between customer's emotional response and the brand trust --- In the view of online shopping," in 2013 IEEE International Conference on Service Operations and Logistics, and Informatics, Dongguan, 2013.

5. K. P. Seng and L.-M. Ang, "Video Analytics for Customer Emotion and Satisfaction at Contact Centers," IEEE Transactions on Human-Machine Systems, vol. 48, no. 3, pp. 266--278, 2018.

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