Peculiarities and directions of interaction of stakeholders at transport enterprises

Abstract

The article deals with issues of interaction of stakeholders in enterprises of transport sector. A theoretical definition of the concept of stakeholders is provided. It is noted that the system of interaction of the enterprise with stakeholders should include analysis of the specifics of the industry. The separation of stakeholders into external and internal agents is inadequate. The article proposes to classify stakeholders according to their functional direction. The analysis of stakeholder categories allowed to develop the author's methodology of creating a register of stakeholders to ensure more efficient further work with them. The peculiarities of interaction with stakeholders are defined depending on the stages of business processes implementation. As a result of the analysis, potential schemes of interaction with stakeholders at each stage of management functions implementation have been identified. Interaction with stakeholders is divided into direct and indirect. Ways of assessing the effectiveness of direct interaction in the course of each management function have been identified. To determine the impact of indirect interaction, the concept of development as an economic category has been introduced. A technique for assessment of the effectiveness of indirect interaction with stakeholders has been developed. In order to carry out the assessment, it is proposed to introduce a new indicator determining the performance of development processes – an indicator of assessment the efficiency of indirect interaction with stakeholders. Recommendations for further research of possibilities of increasing this indicator are given.