1. Kohn KT, Corrigan JM, Donaldson MS: To Err is Human: Building a Safer Health System, Washington, DC, National Academies Press, 1999
2. Agency for Healthcare Research and Quality: AHRQ Quality Indicators: Guide to Patient Safety Indicators, Rockville, MD, Agency for Healthcare Research and Quality, 2003
3. Committee on Quality of Health Care in America: Crossing the Quality Chasm: A New Health System for the 21st Century, Washington, DC, National Academies Press, 2001
4. Quality Improvement Implementation and Hospital Performance on Patient Safety Indicators
5. Does the Patient's Payer Matter in Hospital Patient Safety?