Using Authentic Client Interactions in Communication Skills Training: Predictors of Proficiency

Abstract

Communication training has become a focus of concern in recent years in veterinary medicine. Existing literature to date indicates that Colleges of Veterinary Medicine (CVMs) have implemented various communication training protocols. The present study focused on the evaluation of a communication training protocol implemented in 2007 at Kansas State University (KSU) in a sample of veterinary medical students (N=415) across five cohorts. The protocol includes video review of authentic client interactions, feedback from authentic clients, and small-group communication training. Findings indicate that targeted communication skills improved through video-review feedback and small-group communication training. Communication scores were particularly affected by students' attention to improving communication deficiencies during a second student-client video. Baseline scores from the first student-client video in four specific areas (using nonverbal communication, setting expectations, building rapport, and being able to clarify) were predictive of overall performance during the second evaluation. Based on the results of the present study, using videos of authentic client interactions is recommended as a valuable communication training teaching tool.