The Effects of Communication Ability, Job Satisfaction, and Organizational Commitment on Nursing Performance of Intensive Care Unit Nurses

Abstract

Purpose : This study aimed to provide basic data for developing strategies to improve the nursing performance of nurses working in the intensive care unit by identifying the degree of their communication ability, job satisfaction, organization commitment, and nursing performance, and the relation between each of these variables in the intensive care unit by examining the factors affecting nursing performance.Methods : The participants comprised of 150 nurses working in the intensive care unit in two advanced general hospitals. Data were collected using structured questionnaires and analyzed using a t-test, ANOVA, the Scheffé test, Pearson’s correlation coefficients, and multiple regression analysis using the SPSS/WIN 25.0 program.Results : Nursing performance of the participants was positively correlated with communication ability (r=.64, <i>p</i><.001), job satisfaction (r=.26, <i>p</i><.001), and organization commitment (r=.29, <i>p</i><.001). Factors significantly influencing the participants’ nursing performance included academic background (<i>β</i>=.16, <i>p</i>=.032) and communication ability (<i>β</i>=.50, <i>p</i><.001). The explanatory power of these variables for nursing performance was recorded at 49.9% (F=19.04, <i>p</i><.001).Conclusion : The use of various programs in the hospital and the development of effective communication ability with medical staff and other departments among nurses will help improve nursing performance, cooperation with other departments, and patient care.