Challenges for Latvian Apartment Building Management Companies Regarding with Performance of their Services on the Way to Maintain Sustainable Housing Fund

Abstract

Abstract The legislation of the Republic of Latvia in the field of apartment building management are not enough effective both for apartment owners and apartment building management companies due to complicated decision-making procedure, which slows down the management process, and as consequences are clients‘ unsatisfaction with apartment management service. Within this research authors studied theoretical aspects of service quality, studied apartment building management system in Latvia and compared it with Finland. Finland was chosen due it is located geographically close to Latvia, and Latvia is closer to the Scandinavian culture and lifestyle. Authors made survey of apartment building owners and made interview with expert to find out the current problems of apartment building management services. A monographic and descriptive method was used to analyze the theoretical aspects of service quality, secondary data analysis and expert interview were used to describe the situation of industry of apartment building management services, but quantitative research method such as survey of the clients of the apartment building owners, in connection with the comparative, analytical, deductive, logical approach method was used in this research.