Studying of psycholinguistic features of doctors’ professional communication under war conditions

Abstract

Aim: Studying of psycholinguistic features of doctors’ communication competence in Ukraine under war conditions. Materials and Methods: Bibliosemantic method; method of system analysis, comparison and generalization; empirical methods – direct observation of the doctors’ and patients’ living language, typology of empirical data according to socio-demographic indicators. Results: Within the study, 286 dialogues were collected. With voluntary consent, they were recorded in video and audio formats in compliance with ethical, bioethical, and legal norms. Next, initial typology of dialogues, their lexical and semantic analysis with identification of typical positive and negative communicative strategies were carried out. With the help of the ≪Textanz≫ specialized computer software, 48 dialogues were subjected to the content analysis procedure for two separate ≪Doctors≫ and ≪Patients≫ samples. Conclusions: The results of the analysis of ≪Doctor-Patient≫ dialogues enabled identifying and describing psycholinguistic markers of typical physiological, mental, social, and spiritual states of individuals seeking medical help under martial law. Thus, the markers of positive emotional states (optimism, confidence, empathy, etc.) and affective, negative emotional processes (anxiety, fear, anger, aggression, sadness, depression, etc.) were identified.