User involvement in building design – a state-of-the-art review

Abstract

This paper reports results of a systematic literature review on the definitions and levels of user involvement in the design process. Although many studies have highlighted the importance of user involvement for the quality of both process and final product, the term still lacks a clear definition and different models describe diverse involvement levels, which are detrimental to the advancement of knowledge in the area. The present study focused on the mapping of definitions of user involvement and comparisons of the different proposals of involvement levels for outlining a clear definition of the term, based on the levels of involvement, and contributing to the consolidation of the theory of user involvement in the field of architectural design.  Moreover, this research assists architects to find the most appropriate level of user involvement for the design they are developing, improving the practice of involving users in the design process.