Knowledge Management and its Role in the Development of a Smart University in Iraq

Abstract

There is a lack of extensive research on the development of smart universities (SU). The aim of this paper is to investigate the impact of knowledge management (KM) on the development of SU (DSU) in Iraq. According to the knowledge-based view (KBV), resource-based view (RBV), and KM capability model, this study suggests that the KM process (KMP) and KM infrastructure (KMI) have a positive impact on SUs development. Furthermore, the study suggests that KMI functions as a mediator. The study was conducted using a sample of five public universities in Iraq. A purposive sampling method was utilised to collect data from a total of 209 academic staff members. The study's results demonstrate that KMP (knowledge acquisition, knowledge sharing, and knowledge application) and KMI (IT infrastructure and human KM) have a significant impact on the DSU. Additionally, it was discovered that KMI plays a role in mediating the influence of KMP on the DSU. The findings indicate that successful KM can support the progress of SU. Further cross-national and variable-based studies are required to enhance the validity of this conclusion.