Affiliation:
1. Department of Mathematics and Informatics, St. Cyril and St. Methodius University, Veliko Tarnovo, Bulgaria
Abstract
The implementation of specialized software in the business supports the processes related to production and employees' activities, and those providing quick access to the necessary information between branches. The need for better business management and closer interaction with customers via the internet underpins the modern CRM systems development. Detailed research of existing CRM systems has established the necessity to design and implement a modern system specialized for the needs of agricultural machinery users in Bulgaria. The report presents a CRM system developed to facilitate information exchange, rapid customer service, synchronization of activities in order to increase agricultural machinery sales with better marketing.
Publisher
Association for Information Communication Technology Education and Science (UIKTEN)
Subject
Management of Technology and Innovation,Information Systems and Management,Strategy and Management,Education,Information Systems,Computer Science (miscellaneous)
Cited by
4 articles.
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