Empowering Supply Chain Resilience in High-Growth of Small and Medium Enterprises (SMEs) Through the Integration of the SCOR Model Paradigm

Abstract

This study targets high-growth of small and medium enterprises (SMEs), investigating factors contributing to supply chain resilience (SC resilience) within the SCOR model paradigm. The study conducted qualitative research, utilizing semi-structured interviews with 16 key informants in Thailand, focusing on supply chain (SC) resilience during the COVID-19 pandemic. Data analysis using Nvivo employs content and thematic analysis, leading to the development of the framework. The findings reveal main themes and subthemes relating to the relationship between SC resilience and the supply chain operations reference (SCOR) model. This comprehensive exploration extends further into novel subthemes associated with innovation creation, inventory management, financial and cash flow dynamics, as well as business partnerships. The study proposes a framework facilitating the integration of SC resilience with the SCOR model paradigm, empowering SMEs to navigate uncertain events or disruption. SMEs embracing innovative business practices can shape pathways for growth and business survival.