The Design of Social Inclusion Interventions: A Paradox Approach

Author:

Curto-Millet Daniel, ,Cañibano Almudena,

Abstract

Are social inclusion and social exclusion opposed? Through a three-year ethnography of an open source civic crowdsourcing platform aiming for generalized social inclusion, we show they are not. We argue that social inclusion and exclusion have a paradoxical relationship: ongoing tensions exist between them, and information systems shape those tensions. We find that design choices have crucial influence over the capacity of information system interventions to include and exclude and propose a framework for designing IS-based social inclusion interventions. The framework encompasses four types of strategies (positive discrimination, integrative oscillation, equitability and iterative inclusivity) for managing the paradoxical link between inclusion and exclusion through IS design. We also present the notion of “collectives” as a new way of thinking about exclusion criteria.

Publisher

Association for Information Systems

Subject

Computer Science Applications,Information Systems

Cited by 2 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. Information systems for sustainable remote workplaces;The Journal of Strategic Information Systems;2023-09

2. Modes of Engagement: Problematizing Managerial Assumptions of Participation in Public Sector Digital Transformation;Proceedings of the 24th Annual International Conference on Digital Government Research;2023-07-11

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