Technologies of Power in Digital Inclusion
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Published:2023
Issue:5
Volume:24
Page:1334-1357
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ISSN:1536-9323
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Container-title:Journal of the Association for Information Systems
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language:en
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Short-container-title:JAIS
Author:
Pandey Priyanka, ,Zheng Yingqin,
Abstract
This study moves beyond the conventional focus on technology access, adoption, and participation
in communities, and instead presents a perspective on digital inclusion as a complex process of both
empowerment and subjugation. Drawing on Foucault’s theorization on subjectivity and power, our
case study of community health workers in rural India reveals that the adoption of an mHealth
application simultaneously subordinated and strengthened the subjectivity of the community health
workers. The study explicates the process through which the health workers oscillated between the
enhancement of their individual efficacy, and their submission to institutionalized power as
facilitated by the mHealth application during their everyday work practices. Thus, by shifting the
focus from “who” is digitally included to “how” they become digitally included, our research
provides a fresh perspective that enriches and deepens the discourse of digital inclusion. It generates
both theoretical and practical implications for anyone interested in understanding digital inclusion
from a more granulated and practice-based perspective.
Publisher
Association for Information Systems
Subject
Computer Science Applications,Information Systems