1. Kohn LT, Corrigan JM, Donaldson MS, eds.To err is human: building a safer health system. Washington, DC: National Academy Press, 1999
2. Weick KE, Sutcliffe KM, eds.Managing the unexpected: assuring high performance in an age of complexity. San Francisco, CA: Jossey-Bass, 2001
3. Agency for Healthcare Research and Quality.Becoming a high reliability organization: operational advice for hospital leaders. Contract no. 290-04-0011. Rockville, MD: Agency for Healthcare Research and Quality, 2008
4. Patient safety: lessons learned
5. Improving Patient Safety: Effects of a Safety Program on Performance and Culture in a Department of Radiology