STRATEGIC PLANNING AND SYSTEMIGRAMS: A MIXED-METHODS STUDY OF THE PUBLIC SYSTEM OF WORKFORCE DEVELOPMENT

Abstract

This study explored (a) the design of a public social system fulfilling its federally mandated purposes; and (b) the utility of visualization in the strategic planning of that system. First, a modified Delphi survey of 18 executive directors and board members of local workforce development areas was conducted. Second, from qualitative survey data collected, a textual definition of the system was developed and a visual model (systemigram) of an ideal local workforce development area was designed. Third, 12 participants viewed the systemigram and were asked about the utility of such a model for strategic planning purposes. Eighteen participants completed 3 rounds of the modified Delphi. Round 1 of the modified Delphi included a Kendall's W of 0.37. Rounds 2 and 3 resulted in a Kendall's W of 0.41. Results from interviews with participants indicated that overall, a visual model would be useful for strategic planning in the workforce development system.