Personal Capabilities of the Non-Teaching Personnel and Client Satisfaction

Abstract

This study determined the level of personal capabilities of secondary schools non-teaching personnel of Tabaco City Division. Specifically, it answered the following problems: 1. What are the personal capabilities of non-teaching personnel of Tabaco City Division?; 2. What is the level of personal capabilities of non-teaching personnel along talent, shared mindset and cultured identity, accountability, learning, and leadership?; 3. What is the level of client’s satisfaction along responsiveness, communication, integrity, and assurance?; 4. What are the problems encountered on personal capabilities of non- teaching personnel?; and 5. What training design maybe proposed to address the problems encountered? The researcher employed the descriptive-survey type of research. The level of personal capabilities of the non- teaching personnel and the client’s satisfaction were determined. Likewise, the problems encountered on the personal capabilities were identified. Training designed was offered to address the problems. The study has a total of forty-five (45) non-teaching personnel as respondents to measure the personal capabilities. To determine client satisfaction, 310 respondents were utilized. The findings revealed that; Out of the forty-five (45) respondents, thirty- one (31) or 68.89 percent identified learning as capability; Among the level of capabilities, accountability obtained the highest average weighted mean of 4.53, The combined ratings from the two (2) groups of respondents are as follows: integrity – capability of the frontline staff to perform their duties, product and service knowledge, understanding client needs, helpfulness, and good work relationship with 4.95; The problems encountered along talent ranked accordingly are as follows: Neglects serious problems with a frequency of thirteen (13) is the first (1st) in rank; A training design is presented to address the problems encountered on personal capabilities of the non-teaching personnel of the secondary schools in Tabaco City.