Investigating the Impact of 4IR Technologies on Supply Chain Performance: A Literature Review

Abstract

Supply chain performance measurement is an integral part of supply chain management that reveals the efficiency, health and success of the supply chain and offers areas for improvement in this regard. Nowadays, new ways maintain to be sought to realise the highest possible potential of supply chains. The Fourth Industrial Revolution enabled limitless benefits to supply chains and created a transformation that alters the entire supply chain and business models. This study aims to reveal the contributions of this industrial revolution’s technologies to supply chain performance and to ensure superior performance is achieved thanks to these technologies. In this study, the fourth industrial revolution was examined in light of the stages of industrial revolutions and the concept of supply chain performance was explained by considering the historical development of performance management. Afterwards, the dimensions of supply chain performance in the literature and the SCOR model version 13.0 attributes and their metrics, which are considered as dimensions of supply chain performance in this study, are elaborated. The contributions of these technologies to supply chain performance were investigated. The study ended with the evaluation of the findings.