Impact of Facilities and Service Quality on Guest Satisfaction-Reference-Cited by-同舟云学术

Impact of Facilities and Service Quality on Guest Satisfaction

Published:2024-08-01 Issue: Volume: Page:1434-1442
ISSN:2456-2165
Container-title:International Journal of Innovative Science and Research Technology (IJISRT)
language:en
Short-container-title:International Journal of Innovative Science and Research Technology (IJISRT)

Author:

Juplivarin Yohanes,Wahyudi Agus

Abstract

The aim of this research is to determine the influence of facilities and service quality on customer satisfaction at G-Rima Homestay. The data collection method in this research is by distributing questionnaires to respondents. This research is quantitative descriptive in nature using multiple linear regression testing tools. Based on the results of the t test, it shows that facilities have a significant effect on Customer Satisfaction and Service Quality has a significant effect on Customer Satisfaction. The determination test results were 16.2% affected by other variablinfluenced by different factors not analyzed in this review. es not analyzed in this review. So that future researchers are expected to be able to use or add other variables that were not used in this research.

Publisher

International Journal of Innovative Science and Research Technology

Reference28 articles.

1. Alana, P. R., & Putro, T. A. (2020). The Influence Of Facilities And Service Quality On Tourist Satisfaction At Lowo Cave, Watulimo District, Trenggalek Regency. Journal Of Applied Management Research (Penataran), 5(2), 180-194.

2. Dedy, A., & Alfandi, Y. (2022). The influence of service quality and hotel facilities on customer satisfaction at Sari Ater Hot Springs Resort Ciater. Science Journal M

3. Pratiwi, M. (2018). The influence of service quality, facilities and price on consumer satisfaction at the Width Leaf Inn in Palembang (Doctoral dissertation, UPT UIN Raden Fatah Palembang Library).

4. Tarigan, P. R. S. B. (2018). The Influence of Service Quality and Facilities on Consumer Satisfaction at the Sibayak Berastagi International Hotel.

5. Utami, R. (2020). The Influence of Service Quality, Facilities and Location on Consumer Satisfaction Using Lodging Services at the Grand Meranti Selatpanjang Hotel (Doctoral Dissertation, Sultan Syarif Kasim State Islamic University, Riau).

Cited by 1 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Perspectives of Teachers on Learning: A Glance on the Reading Proficiency of Kindergarten Learners;International Journal of Innovative Science and Research Technology (IJISRT);2024-08-05