Enhancing Care Standard at Public Healthcare Facilities through Patient Satisfaction Assessment – A Review

Abstract

This review paper provides a comprehensive analysis of research on enhancing care standard at public healthcare facilities through patient satisfaction assessment. By synthesizing findings from peer-reviewed studies, this review aims to identify trends, gaps, and best practices in this critical area of healthcare. Through rigorous search and selection criteria, a total of 15 relevant articles were identified and analyzed. The review explores various dimensions of patient satisfaction assessment, including factors influencing satisfaction, methods of assessment, and the impact on healthcare delivery. Key findings highlight the importance of effective communication, staff attitudes, waiting times, and facility cleanliness in shaping patient satisfaction. Additionally, the review examines the role of different assessment tools, such as surveys, interviews, and online platforms, in capturing patient experiences. Furthermore, it discusses the implications of patient satisfaction assessment on healthcare outcomes, provider-patient relationships, and organizational performance. The review also identifies challenges and opportunities for future research and practice, including the need for standardized assessment tools, resource allocation, and cultural sensitivity. Overall, this review paper contributes to the understanding of how patient satisfaction assessment can be leveraged to improve the care standard at public healthcare facilities.