Identify the Factors that Influence Workforce Agility in the Post Covid-19 Pandemic Era : A Systematic Literature Review

Abstract

Currently, organizations face a dynamic situation due to the VUCA era (volatility, uncertainty, complexity and ambiguity). This has resulted in a lot of research trying to introduce the concept of agility in responding to environmental changes that are required quickly in an organization. During the past Covid-19 period it had many very serious impacts on fundamental elements in people's lives in general, starting from the economic sector to the overall environment. One of the key skills for being an effective manager is having agility. Required agility is a skill that helps manage change and uncertainty. The role of agility itself cannot be separated from Workforce Agility because this is considered to be a character and skill that is felt to have very important things that must be possessed by employees who work in an ever-changing environment. This research is research based on a systematic literature review. The results of a systematic literature review in this research found many factors that influence workforce agility, namely drivers, practices, strategies towards results (workforce agility), managerial curiosity about the problems faced by subordinates so that superiors can be active listeners; tolerance for ambiguity; learn from past problems; planning each job carried out including suitability of the type of work with the employee's abilities; readiness to anticipate problems that may arise during the work implementation process; courage in taking risks for progress; trust between members of the organization and between superiors and subordinates as well as work quality factors, organizational learning and psychological empowerment; entrepreneurial leadership and organizational learning; social capital, proactive e- business and collaborative knowledge creation; responsiveness, speed, resilience, learning, adaptability and collaboration which impact an employee's agility.