The Relationship of Total Quality Management Practices and Project Performance with Risk Management as Mediator: A Study of East Coast Rail Link Project in Malaysia

Abstract

The study’s main aim is to investigate the relationship between the influence of effective risk management as a mediator among the relationship of Total Quality Management (TQM) practices and project performance in the East Coast Rail Link (ECRL) project in Malaysia. The problem statement on the implementation and barriers of TQM practices with risk management as a mediator would affect the project performance in terms of cost, delay, safety issues, QAQC, and project sustainability. The Multivariate Analysis was performed using SPSS ver27 software. Results of hypotheses indicated that relationships between human resource management and service quality were insignificant while relationships between process management, technology, leadership, and strategic planning were significant to project performance. Furthermore, risk management as a mediator was found to influence the relationships. The results indicated that adopting relevant dimensions of the TQM practices can enhance the project performance in construction projects.