The Nexus of Quality Management and Construction Organisations' Performance in Urban Ghana: The Moderating Effect of Information Technology Integration

Abstract

Effective quality management strategies improve and sustain organisations' competitiveness in the current business environment by incorporating information technology. The primary aim of this research is to investigate the moderating influence of information technology on the connection between quality management strategies and the performance of construction firms in Accra, Ghana. The study utilized a sample of 255 construction firms in the Accra- Metropolis. The data collected underwent analysis using inferential and descriptive statistics. The results indicated a favorable impact of quality management strategies on the performance of construction companies. Furthermore, a positive correlation was found between the integration of information technology (IT) and the performance of construction firms. Nevertheless, there was an insignificant correlation of the moderator (information technology integration) on the link between quality management strategies and the performance of construction companies. This could be attributed to the absence of skills and expertise, as well as the absence of a modernized information technology system that integrates communication and quality management processes in construction organizations in Ghana. Subsequent studies should concentrate on the barriers to integrating IT into quality management processes in construction firms in developing nations.