E-Government and Citizens: An Empirical Study of Interaction on the Official Portal in St. Petersburg-Reference-Cited by-同舟云学术

E-Government and Citizens: An Empirical Study of Interaction on the Official Portal in St. Petersburg

Published:2022-01-12 Issue:12 Volume: Page:48-69
ISSN:1816-8590
Container-title:Administrative Consulting
language:
Short-container-title:Upravlencheskoe konsul'tirovanie

Author:

Kaisarov A. A.¹,Kaisarova V. P.²,Vasilieva E. A.³

Affiliation:

1. NRU Higher School of Economics

2. Saint-Petersburg State University

3. Russian Presidential Academy of National Economy and Public Administration (North-West Institute of Management of RANEPA)

Abstract

This article examines the conformity of e-government theoretical aspects with practical outcomes of interaction between executive authorities and citizens while governance optimization. The empirical part of this study evaluates the current level of communication between local authorities and citizens via electronic resources based on the portal “Our Saint Petersburg” data. Citizens capacities and claims causes are revealed as well as portal functioning problems over the past two years.

Publisher

The Russian Presidential Academy of National Economy and Public Administration

Reference30 articles.

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