Applying GARTNER QUADRANT FOR selecting MULTIFUNCTIONAL AUTOMATION SYSTEM for CERTIFICATION BODY Activities

Abstract

Currently, informatization support of technological processes and production is a tool that allows improving the set of metrics and performance indicators for the implementation of all groups of business processes. The choice of the approach for the assessment of the advantages of the software spectrum offered on the market plays an important role in the decision-making concerning implementation of the necessary software product. Investments in project solutions for enterprise business processes automation will have a low return in case of selecting commercially inefffective automated platform. Positive economic effects can also be destroyed due to high resource consumption and a long-term payback period. Therefore, in order to make a decision concerning integration system, it is important to select the correct assessment methodology, which would take into account all the main aspects of the reengineering object domain. This work is devoted to the approach to analyzing the segment of systems that have a multifunctional nature, in particular, which make it possible to simultaneously automate the service of providing the flows of documents and customer relationship management (CRM), which, as a rule, are interrelated and complementary. There is a need for such software products for business entities operating in the services sector, including those engaged in commercial certification activities. The difficulty in analyzing this segment of activities is caused by the fact that the Russian market of information and communication technologies offers the systems of modular configuration that are delivered separately, without full functional capabilities. Nevertheless, the proposed technique gives the possibility to make a correct decision on the existence of the class of systems corresponding to certain requirements or, in case of its absence, to consider the option of developing software from scratch.