Assessing the Adoption of M-commerce in SMEs in the Service Industry of Malaysia

Author:

Yahaya Syazwani,Ahmad Noraini,Mohd Tan Athirah,Kamal Mohammad Arif

Abstract

The purpose of this paper is to examine the relationship between performance expectancy, and government support for m-commerce adoption among Small & Medium Enterprises (SMEs) in the service industry. The study was quantitative, and a self-administered questionnaire was used to collect primary data from 396 SMEs in Kuala Lumpur and Selangor, Malaysia. The data was analyzed using PLS-SEM, and findings discovered that the proposed model explained 58.4% of the variance in the dependent variable which is considered at a strong level. The findings show that there is a positive significant relationship between performance expectancy, and government support for m-commerce adoption.

Publisher

e-IPH Ltd.

Subject

General Earth and Planetary Sciences,Water Science and Technology,Geography, Planning and Development

Reference25 articles.

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