A Scoping Review on Kindness in the Work Environment

Abstract

The paper aims to provide new, theoretical insights on kindness at work to counter bullying on the job. Studies have shown that a range of kindness acts and activities will boost happiness and job satisfaction at work and spillover to the home. Based on the research objectives, the findings identified elements of kindness and unkindness and the built environment's effects on work happiness. The scoping review method and PRISMA analysis revealed that kindness in the work environment depends on the organizational culture, leadership, and organization size. Organizational leaders' exemplary behavior sets the kindness culture towards kindness and happiness at work. The study limitation was the timeframe. Thus, a survey is recommended for empirical evidence to support the theoretical and conceptual frameworks. Keywords: Kindness; Civility; Bullying; Built Environment eISSN: 2398-4287 © 2022. The Authors. Published for AMER ABRA CE-Bs by E-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer-review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians/Africans/Arabians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI: https://doi.org/10.21834/ebpj.v7i20.3304