Author:
Azevedo Chagas Bruno,Ferreguetti Kícila,C. Ferreira Thiago,S. Marcolino Milena,B. Ribeiro Leonardo,S. Pagano Adriana,S. N. Reis Zilma,O. Prates Raquel,Meira Jr. Wagner,L. Ribeiro Antonio
Abstract
The COVID-19 pandemic and the need for social distancing have created a demand for new and innovative solutions in healthcare systems worldwide. One of the strategies that have been implemented are chatbots, which can be helpful in providing reliable health information and preventing people from seeking assistance in healthcare centers and being unnecessarily exposed to the virus. In this context, although a high number of chatbots have been implemented worldwide, little has been discussed about the process and challenges in developing and implementing this technology. This paper reports on an action research, which designed a novel chatbot as a prompt response to the COVID-19 pandemic. The chatbot is intended to be a first layer of interaction with the public, performing triage of patients and providing information about COVID-19 on a large scale and without human contact. Our contribution is twofold: (i) we reflected on the development process and discuss lessons learned and recommendations to support a multidisciplinary development and evolution process of the chatbot; and (ii) we identified some interactive and technological features that can be used as a reference framework for this kind of technology. These contributions can be useful to other researchers and multidisciplinary teams facing similar challenges.
Publisher
Centro Latino Americano de Estudios en Informatica
Subject
Rehabilitation,Physical Therapy, Sports Therapy and Rehabilitation,General Medicine
Cited by
7 articles.
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