DECISION-MAKING STRATEGIES IN INTERNAL CONFLICT SITUATIONS

Abstract

The result of a decision in situations of internal conflict is influenced not only by emotions and experience, but also by age. The main life decision-making process for young people is more limited. Today, information overload and time constraints have a strong impact on the decision-making process, including risks and trends such as delays, transfers and redeployment. Factors such as emotional state, skills to manage emotions and experience are becoming important factors in decision making. Self-regulation plays an important role in leading the process. Dissatisfaction with the end result of the decision is a key factor for young people to evaluate or review their decision-making process. Managing emotions in internal conflict situations can improve the execution of decisions in the future and make them less dependent on the pressure of internal conflict. An important factor influencing the end result of young people's decisions is increased risk-taking. It is important for business students to acquire adequate information processing strategies, increase decision-making competence and problemsolving skills, taking into account the relatively high ability of young people to respond to non-standard situations. The aim of this study is to assess what determines the decision-making strategies of business students in situations of internal conflict, taking into account the emotional risks that affect alternatives. The tasks of the research are to analyze the decisionmaking tendencies of business students, the conditions that can directly and indirectly influence the final outcome of the decision. The study was conducted using the Melbourne Decision Making Questionnaire: a tool for measuring decision-making conflict management models. The questionnaire is designed to assess trends in the use of the 3 main coping models identified in decisionmaking conflict theory: vigilance, hypervigilance, and defensive avoidance. A sample of 81 university business students from Latvia was administered the MDMQ. Research has shown that in trying to avoid internal conflicts caused by emotional situations, individuals can ignore or deny important information about the potential risks of the process, or even avoid them, uncritically accepting any alternative, procrastinating or imposing responsibilities on others.