Business Communication Digitalized: Accelerated Transformations under the New Normal

Author:

Chang Hyejung

Publisher

Korean Association for Business Communication

Subject

General Medicine

Reference10 articles.

1. Adamopoulou, E., & Moussiades, L. (2020). Chatbots: History, technology, and applications. Machine Learning with Applications, 2(15), 100006. 10.1016/j.mlwa.2020.100006

2. Blackburn, S., LaBerge, L., O’Toole, C., & Schneider, J. (2020, April 22). Digital strategy in a time of crisis. McKinsey Digital. Retrieved from https://www.mckinsey.com/business-functions/mckinsey-digital/our-insights/digital-strategy-in-a-time-of-crisis

3. Bu, S., Jeong, U. A., & Koh, J. (2022). Robotic process automation: A new enabler for digital transformation and operational excellence. Business Communication Research and Practice, 5(1), 29-35.

4. Heo, M., & Lee, K. J. (2018). Chatbot as a new business communication tool: The case of Naver TalkTalk. Business Communication Research and Practice, 1(1), 41-45. 10.22682/bcrp.2018.1.1.41

5. International Labour Organization [ILO]. (2020). Teleworking during the COVID-19 pandemic and beyond: A practical guide. Geneva, Switzerland: ILO.

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