THE EFFECT OF VIOLENCE AGAINST 112 EMERGENCY HEALTHCARE PERSONNEL ON JOB SATISFACTION

Abstract

In this study, the types of violence faced by the healthcare personnel working in the 112 Emergency Health Services and the effect of this situation on the job satisfaction of the healthcare personnel were examined. Questionnaire was applied to 165 emergency healthcare personnel working in Istanbul, between August and October 2021. Demographic information and Hackman and Oldham job satisfaction scale were used in the questionnaire. 80.6% of the participants stated that they were exposed to physical, verbal, psychological or sexual violence. It was determined that 48.7% of the perpetrators were the relatives of the patient and 30.2% were the patients themselves. In addition, it was determined that 78.9% of the attackers were male Significant differences were found between the duration and age of healthcare workers in the institution and their job satisfaction. It has been determined that the job satisfaction of healthcare personnels who are exposed to violence is lower than those who are not exposed to violence. In the state of exposure to violence, the motivation and psychological state of the personnel working in the emergency health services are highly affected, and this has a negative effect on job satisfaction. It is recommended that health managers take measures to protect the health and safety of healthcare personnels and take initiatives to increase job satisfaction.