PATIENT SATISFACTION WITH INTERPERSONAL COOPERATION AND HEALTH SERVICES AT THE LEVEL OF PRIMARY AND SECONDARY HEALTH CARE-Reference-Cited by-同舟云学术

PATIENT SATISFACTION WITH INTERPERSONAL COOPERATION AND HEALTH SERVICES AT THE LEVEL OF PRIMARY AND SECONDARY HEALTH CARE

Published:2022-11-07 Issue: Volume: Page:
ISSN:2602-3482
Container-title:International Journal of Health Services Research and Policy
language:en
Short-container-title:IJHSRP

Author:

TODOROVİC Milena¹,SOFRANAC Sanja¹,VLAİSAVLJEVİC Zeljko²,RAICEVIC Sasa¹,KOVACİC POPOVİC Anita³,PELİCİC Damir¹,MİLJANOVİC Gora³

Affiliation:

1. Center of Science, Clinical Center of Montenegro, Podgorica, Montenegro

2. University Clinical Center of Serbia, Belgrade, Clinic of Gastroenterology and Hepatology . Academy of Vocational Studies Belgrade, Belgrade

3. Academy of Vocational Studies Belgrade, Belgrade

Abstract

Interprofessional cooperation and teamwork among health professionals in the health care system are crucial for improving patient satisfaction and quality of health services. The aim of the research is to examine the satisfaction of patients with interpersonal cooperation and health services provided at the level of primary and secondary health care. The research was done as a cross-sectional study and was conducted at the Niksic General Hospital and two health centers in Podgorica. The sample consisted of 154 respondents, both sexes. The research used a questionnaire for health care users designed for the purposes of this research. The questionnaire consists of a general and a specific part. Descriptive statistics measures and x2 test were used for statistical data processing. The results of the research show that there is a statistically significant correlation between gender and patient satisfaction with services χ² (2, N = 154) = 104.117, p = 0.000, as well as between age and patient satisfaction with services χ² (6, N = 154) = 139.294, p = 0.000. Understanding interpersonal cooperation is important for improving the efficiency of health care, its organization and customer satisfaction.

Publisher

INESEG Yayincilik

Subject

Hardware and Architecture,Geology,Geotechnical Engineering and Engineering Geology

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