Management of professional stress of personnel at the organizational level

Abstract

The problem of timely prevention of occupational stress is relevant for most organizations. In the article, the authors consider the problem of improving the methods of stress management of the organization of the service sector in order to prevent organizational and psychosocial risks (stress factors) in modern socio-economic conditions. The purpose of this study is to form organizational and socio–psychological recommendations for the prevention of occupational stress and professional burnout syndrome of personnel of service organizations. The study analyzes scientific publications of Russian scientists on the problem of improving stress management methods at the level of an employee’s personality and at the level of an organization. Based on the method of expert assessments, the organizational and psychosocial stress factors of the organization’s personnel are determined. Based on the MAI method, the most significant organizational and socio-psychological recommendations for improving methods of preventing occupational stress have been identified. A mathematical model has been developed for predicting the impact of occupational stress on the employee satisfaction index of a service sector organization.