1. Recommendations and learnings following the implementation of Lean Sigma into the Pharmaceutical Development department of GlaxoSmithKline R&D;Altria;Pharmaceutical Technology Europe,2008
2. Anon. (2005) TQM, ISO 9000, Six Sigma: do process management programs discourage innovation? Knowledge@Wharton. Accessed at http://knowledge.wharton.upenn.edu/article/1321.cfm
3. Structuring business process improvement methodologies;Bendell;Total Quality Management,2005
4. Exploitation, exploration and process management;Benner;Academy of Management Review,2003