Examining the relationship between rural residents’ satisfaction with local hospital's COVID‐19 response and intention to use the hospital

Author:

Apenteng Bettye A.12ORCID,Adewoye Aishat1,Owens Charles12,Opoku Samuel T.12ORCID,Kimsey Linda12ORCID,Peden Angie12,Shehaj Blerta12

Affiliation:

1. Department of Health Policy and Community Health Jiann‐Ping Hsu College of Public Health Georgia Southern University Statesboro Georgia USA

2. Center for Public Health Practice and Research Jiann‐Ping Hsu College of Public Health Georgia Southern University Statesboro Georgia USA

Abstract

AbstractPurposeThe COVID‐19 pandemic highlighted the importance of having emergency and acute care services close to home and emerged as an opportunity for hospital‐community engagement. This study examined whether rural residents’ satisfaction with their local hospital's pandemic response was associated with improved community perception of the hospital and an intention to use it in the future.MethodsData for the study were obtained from a survey of rural residents of 6 Georgia rural communities and analyzed using multivariable logistic regression and mediation analyses.ResultsRural residents’ satisfaction with their local hospital's pandemic response was associated with an improved perception of the hospital. Improvement in the perception of rural hospitals following the pandemic was found to partially mediate a positive association between community residents’ satisfaction with hospital pandemic response and the intention to use the hospital when needed.ConclusionThe COVID‐response efforts may have given rural hospitals an opportunity to influence public perception.

Publisher

Wiley

Subject

Public Health, Environmental and Occupational Health

Reference29 articles.

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4. MaloneT HolmesM.Patterns of Hospital Bypass and Inpatient Care‐Seeking by Rural Residents.North Carolina Rural Health Research and Policy Analysis Center;2020.

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