IMPACT OF WAITING TIME ON EVALUATION OF SERVICE QUALITY AND CUSTOMER SATISFACTION IN FOODSERVICE OPERATIONS
Author:
Publisher
Wiley
Subject
General Medicine
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1111/j.1745-4506.2000.tb00021.x/fullpdf
Reference21 articles.
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3. A. FIELD, M. MCKNEW, and P. KIESSLER, 1997 . A simulation comparison of buffet restaurants: Applying Monte Carlo modeling . The Cornell Quarterly, December, 68 -79 .
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