1. Empowered employees sharpen the edge;Benson;Industry Week,1990
2. Motivating people to top performance;Blanchard;Executive Excellence,1989
3. Empowering employees;Block;Training & Development Journal,1987
4. Prescription for the 90s: The boundary-less company;Blundell;Business Quarterly,1990
5. E-mail for UPS business only;Booker;Computerworld,1991