Digitalization, Street-Level Bureaucracy and Welfare Users' Experiences
Author:
Affiliation:
1. Department of Sociology; University of Bergen; Bergen Norway
2. Uni Research, Rokkan Centre; Bergen Norway
Publisher
Wiley
Subject
Public Administration,Sociology and Political Science,Development
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1111/spol.12283/fullpdf
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5. From street-level to system-level bureaucracies: How information and communication technology is transforming administrative discretion and constitutional control;Bovens;Public Administration Review,2002
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