1. QA vs. QI: The changing role of quality in health care;Andrews;Journal of Quality Assurance,1991
2. Total management, not total quality management;Clayton;Journal of Quality Assurance,1991
3. The reality of quality management;Crosby;Journal of Healthcare Material Management,1992
4. Self-fulfilling prophecy as a management tool: Harnessing Pygmalion;Eden;Academy of Management Review,1984