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Service Completion Estimates for Cross-trained Workforce Schedules under Uncertain Attendance and Demand

  • Published:2014-02-07 Issue:4 Volume:23 Page:660-675
  • ISSN:1059-1478
  • Container-title:Production and Operations Management
  • language:en
  • Short-container-title:Prod Oper Manag

Author:

Easton Fred F.1

Affiliation:

1. Robert H. Brethen Operations Management Institute; Whitman School of Management; Syracuse University; Syracuse New York 13244 USA

Publisher

Wiley

Subject

Management of Technology and Innovation,Industrial and Manufacturing Engineering,Management Science and Operations Research

Reference68 articles.

1. A three-stage manpower planning and scheduling model: A service-sector example;Abernathy;Oper. Res.,1973

2. Aguirre , A. A. Moore-Ede 2008 Shiftwork practices 2007 Management Report Stoneham, MA Circadian Information LLP

3. Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center;Aksin;Eur. J. Oper. Res.,2003

4. Establishing telephone-agent staffing levels through economic optimization;Andrews;Interfaces,1993

5. Workforce allocation in cyclical scheduling problems: A survey;Baker;Oper. Res. Q.,1976

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