Telephone follow‐up based on artificial intelligence technology among hypertension patients: Reliability study

Author:

Wang Siyuan1ORCID,Shi Yan1,Sui Mengyun1,Shen Jing2,Chen Chen3,Zhang Lin3,Zhang Xin4,Ren Dongsheng4,Wang Yuheng1,Yang Qinping1,Gao Junling5,Cheng Minna1

Affiliation:

1. Division of Chronic Non‐communicable Disease and Injury Shanghai Municipal Center for Disease Control and Prevention Shanghai China

2. Product Department Yicheng Information Technology Limited Corporation Shanghai China

3. Health Management Department Pengpu Community Health Service Center Shanghai China

4. Department of Chronic Non‐communicable Diseases Surveillance and Management Jingan District Center for Disease Control and Prevention Shanghai China

5. Department of Prevention Medicine and Health Education, School of Public Health Fudan University Shanghai China

Abstract

AbstractArtificial intelligence (AI) telephone is reliable for the follow‐up and management of hypertensives. It takes less time and is equivalent to manual follow‐up to a high degree. We conducted a reliability study to evaluate the efficiency of AI telephone follow‐up in the management of hypertension. During May 18 and June 30, 2020, 350 hypertensives managed by the Pengpu Community Health Service Center in Shanghai were recruited for follow‐up, once by AI and once by a human. The second follow‐up was conducted within 3–7 days (mean 5.5 days). The mean length time of two calls were compared by paired t‐test, and Cohen's Kappa coefficient was used to evaluate the reliability of the results between the two follow‐up visits. The mean length time of AI calls was shorter (4.15 min) than that of manual calls (5.24 min, < .001). The answers related to the symptoms showed moderate to substantial consistency (κ:.465–.624, < .001), and those related to the complications showed fair consistency (κ:.349, < .001). In terms of lifestyle, the answer related to smoking showed a very high consistency (κ:.915, < .001), while those addressing salt consumption, alcohol consumption, and exercise showed moderate to substantial consistency (κ:.402–.645, < .001). There was moderate consistency in regular usage of medication (κ:.484, < .001).

Funder

Shanghai Municipal Health Commission

Publisher

Wiley

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