An Exploration of the Structure of Effective Apologies
Author:
Affiliation:
1. Max. M. Fisher College of Business; The Ohio State University; Columbus OH U.S.A.
2. School of Business; Eastern Kentucky University; Richmond KY U.S.A.
Publisher
Wiley
Subject
Strategy and Management,Communication
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1111/ncmr.12073/fullpdf
Reference45 articles.
1. Countering the effects of destructive criticism: The relative efficacy of four interventions;Baron;Journal of Applied Psychology,1990
2. Victims’ responses to apologies: The effects of offender responsibility and offense severity;Bennett;The Journal of Social Psychology,1994
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