1. Universal telenursing triage in Australia and New Zealand - a new primary health service;St George;Aust. Fam. Physician,2008
2. Council of Australian Governments’ Meeting 10 February 2006 Communiqué Attachment D - Better Health for All Australians Action Plan 2006 http://www.coag.gov.au/coag_meeting_outcomes/2006-02-10/docs/attachment_d_better_health.pdf
3. Abbot T HealthDirect Australia begins operation 2006 http://www.health.gov.au/internet/ministers/publishing.nsf/Content/1E5EE2EC62859E87CA25711100287B3A/$File/abb011.pdf
4. Abbot T HealthDirect Australia begins operation 2007 http://www.health.gov.au/internet/ministers/publishing.nsf/Content/3EC2C840217FD324CA25732200221726/$File/abb090.pdf
5. Department of Health and Ageing COAG Health Services National Health Call Centre Network Health budget 2006-2007 2007 http://www.health.gov.au/internet/budget/publishing.nsf/Content/B45E818E4B674562CA2571670026DD8F/$File/hfact059.pdf