Gatekeepers as Care Providers: The Care Work of Patient-centered Medical Home Clerical Staff

Author:

Solimeo Samantha L.1,Ono Sarah S.2,Stewart Kenda R.3,Lampman Michelle A.4,Rosenthal Gary E.1,Stewart Greg L.5

Affiliation:

1. VISN 23 Patient Aligned Care Team Demonstration Lab and; CADRE, the Center for Comprehensive Access & Delivery Research and Evaluation Department of Veterans Affairs Iowa City VA Health Care System and Division of General Internal Medicine University of Iowa Carver College of Medicine

2. VISN 23 Patient Aligned Care Team Demonstration Lab, Department of Veterans Affairs; Iowa City VA Health Care System and Division of Family Medicine Oregon Health and Science University and CIVIC (Center to Improve Veteran Involvement in Care), Department of Veterans Affairs VA Portland Health Care System

3. VISN 23 Patient Aligned Care Team Demonstration Lab and; CADRE, the Center for Comprehensive Access & Delivery Research and Evaluation Department of Veterans Affairs Iowa City VA Health Care System

4. VISN 23 Patient Aligned Care Team Demonstration Lab; Department of Veterans Affairs Iowa City VA Health Care System

5. VISN 23 Patient Aligned Care Team Demonstration Lab and; CADRE, the Center for Comprehensive Access & Delivery Research and Evaluation Department of Veterans Affairs Iowa City VA Health Care System and Tippie College of Business, University of Iowa

Funder

VA Office of Patient Care Services

Publisher

Wiley

Subject

Anthropology,General Medicine

Reference41 articles.

1. A Bourdieusian Analysis of U.S. Military Culture in the Mental Help-seeking Literature;Abraham;American Journal of Men's Health Epub ahead of print,2015

2. The Role of the Receptionist in General Practice: A “Dragon behind the Desk”;Arber;Social Science & Medicine,1985

3. The Clerical Worker's Boss: An Agent of Job Stress;Balshem;Human Organization,1988

4. The Work Practice of Medical Secretaries and the Implementation of Electronic Health Records in Denmark;Bertelsen;Health Information Management Journal,2006

5. Anthropology of Aging and Care;Buch;Annual Review of Anthropology,2015

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