Can consumer complaints reduce product reliability? Should we worry?-Reference-Cited by-同舟云学术

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Can consumer complaints reduce product reliability? Should we worry?

Published:2020-01 Issue:1 Volume:29 Page:74-96
ISSN:1058-6407
Container-title:Journal of Economics & Management Strategy
language:en
Short-container-title:J Econ Manage Strat

Author:

Coleff Joaquín¹²^ORCID

Affiliation:

1. Centro de Estudios Distributivos Laborales y Sociales (CEDLAS), Instituto de Investigaciones Económicas, Facultad de Ciencias EconómicasUniversidad Nacional de La PlataLa Plata Argentina

2. Comisión de Investigaciones Científicas (CIC)La Plata Argentina

Publisher

Wiley

Subject

Management of Technology and Innovation,Strategy and Management,Economics and Econometrics,General Business, Management and Accounting,General Medicine

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1111/jems.12335

Reference29 articles.

1. Silent Voices

2. EX ANTE INVESTMENT, EX POST REMEDIES, AND PRODUCT LIABILITY*

3. Why are extended warranties so expensive?

4. Return policies, market outcomes, and consumer welfare

5. Product Warranties and Double Moral Hazard

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