1. HEdPERF Versus SERVPERF: The Quest for Ideal Measuring Instrument of Service Quality in Higher Education Sector;Abdullah;Quality Assurance in Education,2005
2. Measuring Service Quality in Higher Education: HEdPERF Versus SERVPER;Abdullah;Marketing Intelligence and Planning,2006
3. Abdullah , F. U. A. Zamhari 2013 Managing Critical Factors Affecting Service Quality for the Public Sector Proceedings of 23rd International Business Research Conference
4. Bank Service Quality (BSQ) Index: An Indicator of Service Performance;Abdullah;International Journal of Quality and Reliability Management,2011
5. Measuring the Service Quality of Airline Services in Malaysia;Abdullah;IIUM Journal of Economics and Management,2007